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The Australian Retirement Trust (ART) is the result of the merger of Sunsuper and QSuper, two significant superannuation funds in Australia.

ART is currently responsible for approximately AUS$240bn in retirement savings for 2.2 million members. Creating a pension trust of this size – which instantly became Australia’s second largest – first required the regulator’s approval. Once that was forthcoming, the trust then needed help to meet its regulatory requirements regarding the appointment of one of its significant outsourced providers, the Global Custodian.

The challenge

The merger happened in early 2022, and in April 2022 Thomas Murray was engaged to run an RFP process so that ART could finalise its post-merger custody, administration, middle office and data arrangements. In a closed tender process, State Street, which had been Sunsuper’s custodian before the merger, was appointed in a very competitive bid from both service providers. Northern Trust, formerly QSuper’s custodian, was the other contender in the process.

Although the process was closed, it was still a full RFP to reflect the size of the new trust and the breadth and complexity of services it requires.

The verdict

Once the questionnaires and the RFP process were completed, Thomas Murray worked with ART’s teams to analyse and benchmark the responses in the Orbit Diligence tool. Thomas Murray supported ART throughout the process, providing insights on global best practices wherever possible. Thomas Murray was able to provide ART with both detailed analysis of the proposals received and make concise recommendations to assist ART formulate its ultimate decision.

With 30 years of experience in due diligence and risk management for the world’s most complex industries, Thomas Murray is trusted by organisations globally for our mission-critical insights, independence, flexibility and award-winning solutions.

Director of a Major Middle Eastern CSD

“The evaluation is very beneficial not only for our IT Security team but for the company as a whole. As CSDs we have to be as prepared as we can be against cyber risks, so Thomas Murray’s new initiative will be a golden key for that.”

Director of Cyber Security, Latin American financial institution

“The tool is good for us to identify cybersecurity risks to which our domain and its sources are exposed, as well as how to mitigate them.”

Head of Network Management, a European Bank

“Thomas Murray provided information we do not get by any other means today. It’s very useful. The tool is impressive and a nice answer to a problem in the banking industry: how do you manage a large network of service providers, distributors, partners and other third parties without costs creeping up? Cyber is going to be on the agenda for years to come and this tool is going to help us to keep ahead of our third-party risk management requirements.”

Cyber Specialist, third-party risk management at a US bank

“Responses to cyber questionnaires can be very PR-focused, and it’s difficult to get transparency. Security ratings cut through poor response rates to provide a health check based on objective, verifiable public data. We have integrated Thomas Murray’s cyber risk ratings and threat intelligence into our monitoring of agent banks and CSDs globally, and are looking to add additional groups from across the bank.”

IT Security Officer at a Central European bank

“The tool is well-designed and very user-friendly. Monitoring service providers and other third parties’ cyber risk is going to become a regulatory imperative soon; right now it is best practice and something banks should be looking at. Thomas Murray’s platform is great for monitoring our third parties, particularly those who are not very transparent in their DDQ responses. We really like the ability to benchmark our bank and our service providers against like-for-like peers and competitors, this is really important.”

CISO responsible for TPRM at a Global Bank

“The established US threat intelligence providers are expensive and only part of the puzzle. Thomas Murray’s new platform is a very, very good tool for managing our third parties – it is fully automated and isn’t ‘noisy’, which can become a serious relationship issue with some providers. My team really likes the look and feel of the platform as well as the clarity of thought that has gone into making this tool.”

IT Security Specialist of a Swiss financial institution

“Thomas Murray Cyber Risk is a great complement to the tools we use today. It provides much more comprehensive information around the vulnerabilities in our IT infrastructure – and particularly has a lot more details about breached employee emails and passwords than other providers. This is extremely helpful as it allows us to contract those employees with specific, actionable intelligence, and so that we can improve the email behaviour of all staff.”

CISO of an African financial institution

“The tool is very interesting. It gives us the capability to be proactive, rather than reactive, about building the security of our core infrastructure. We are a regulated company and subject to military surveillance by our government; Thomas Murray’s tool used ethical and indirect methods to discover every week the vulnerabilities that we would normally identify during our annual penetration testing.”

Head of IT Security of a Latin American stock exchange

“The Cyber Risk platform is more complete than our existing vulnerability scanning, and we will use it to either replace or complement it. The benchmarking in particular is extremely useful.”

Director of a large Turkish financial institution

“We have been able to make major improvements to our critical applications since using the tool, increasing our score and identifying further action points to stabilise our overall rating in future. Thomas Murray has enabled us to improve our internal processes as well, by pulling together all the necessary threat intelligence feeds so that my team can focus on implementing the findings, instead of gathering the data.”

CISO, Global Custody Bank

“Thomas Murray Cyber Risk’s approach is sophisticated. Its machine learning algorithm identifies our third parties’ public IT infrastructures with huge accuracy and requires no manual intervention. We feel we can place reliance on the ratings to build a robust third-party risk management framework. The solution was new to us, but the scope and accuracy of the data is better than anything I have seen in the market.

It is an excellent, affordable tool for evaluating the security posture of the bank’s third parties, and its benchmarking is more meaningful and granular than tools I’ve used in the past. The fact that we can also leverage their automated due diligence tool, thereby managing the whole process in a single platform, makes a big difference and I anticipate we will extend its usage across the bank.”

Head of Network Management, Global Custody Bank

“In the past, we only had occasional contact with our IT Security team, who helped to validate the responses to some DDQs [due diligence questionnaires]. Recent regulations and geopolitical events demonstrated to our bank the need to monitor the cyber risk of our post-trade counterparties around the world. Thomas Murray has been instrumental in developing such a programme for us, and in bringing Network Management and IT Security together.

With Thomas Murray we are able to affordably monitor hundreds of banks, market infrastructures and other third parties globally. No other provider could do this for us at such scale and with such granular knowledge of risks specific to the post-trade sector.”

Orbit Diligence

Orbit Diligence

Automate your DDQ and RFI processes for a wide range of use cases, accessing a library of off-the-shelf questionnaires and risk frameworks.
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Contact an expert

Sarah Nelson

Sarah Nelson

Senior SaaS Sales Executive | SaaS sales

Phoebe Jordan , Managing Director | TPRM

Phoebe Jordan

Managing Director | TPRM