To our clients,
As I write, most of the world remains in lockdown during the most acute crisis of our lifetimes. Our thoughts at Thomas Murray remain with those who are sick or grieving, with the keyworkers who are sustaining society across the world and with the individuals and communities who are most deeply affected by the COVID-19 pandemic.
Over 26 years Thomas Murray has built a reputation for high-quality service and advice, decency and stability in times of crisis. The manner in which businesses respond to the present crisis will be remembered for years to come, both individually and as a collective. The financial services industry has a particular responsibility to keep the global economy going, while treating our clients and employees fairly.
Thomas Murray enacted our full Business Continuity Plan on Monday, 16th March. This was done in order to protect our staff, many of whom travel through London’s busiest commuter terminals every day, and to safeguard services to our clients. As a result, 100% remote working began at Thomas Murray a week before the UK Government imposed a full lockdown. There have been no teething problems, and, since many of Thomas Murray’s staff live and routinely operate all over the world, we have largely been able to operate business as usual.
The requirement for real-time intelligence has intensified as capital markets react to the fallout from COVID-19. It is a credit to our expert analysts that Thomas Murray has been able to meet this demand, and that clients have been able to make timely and informed decisions to protect assets under their administration and custody. Our software platforms have experienced a huge surge in usage, demonstrating their heightened importance as clients adjust to the new norm of remote, efficient due diligence.
We recently launched our new website, featuring a heat-map of global market disruption and activity; this should demonstrate what we do to those unaware of the scope of Thomas Murray’s coverage.
We do not underestimate our responsibility as a critical vendor to many of our clients – some of whom are among the world’s largest financial institutions. The world and its markets are a long way from terra firma; a lot could still go wrong as countries try to restart their economies. But it is my happy responsibility to inform Thomas Murray’s clients that we are operationally robust, financially sound, and prepared to help them navigate whatever comes.
Executive Chairman, Thomas Murray